Veeam Software
1001 - 5000 employees
Founded 2006
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
💰 $500M Private Equity Round on 2019-01
SaaS • Cybersecurity • Enterprise
Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.
Director, Customer Success, EMEA
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Veeam Software
1001 - 5000 employees
Founded 2006
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
💰 $500M Private Equity Round on 2019-01
SaaS • Cybersecurity • Enterprise
Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.
📋 Description
• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact. • Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth. • Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience. • Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making. • Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion. • Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.
🎯 Requirements
• 12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth. • 12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact. • Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes. • Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth. • Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action.
🏖️ Benefits
• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform • Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement • Free access to Bookster library platform for borrowing your favorite books for free • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Apply Now
