Senior Domain Engineering Specialist – VDC

🕒 June 2

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Act as product and subject matter expert across multiple Veeam SaaS product • Successfully onboard customers of various complexity across multi geos • Utilize telemetry to conduct customer/account health checks and escalate matters as required. • Help drive new case studies and references with assigned customers. • Collaborate internally with post sales team and broader cross functional groups to drive continuous improvement and a superior customer experience • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases • Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth • Help collaborate and build out documentation for team processes • Contribute to a positive, innovative, adaptable, and growth-minded work culture • Proactively identify areas of potential customer risk and build action plans to help remediate • Work with customers and Veeam Employees from a remote office location • Traveling up to 20% of working time

🎯 Requirements

• Prior customer or technical success related work experience is required, 5+ years preferred • Deep understanding of the Microsoft 365 environment, Cloud & Hyperscaler technologies, and Microsoft Applications • Experience developing and communicating new ideas and proposals for team improvements • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns • Ability to adapt to changes in roles and responsibilities • Experience gathering and analyzing success metrics including current usage and key growth stats • Familiarity with using Service Now and Salesforce • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)

🏖️ Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform • Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement • Free access to Bookster library platform for borrowing your favorite books for free • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning