Senior Manager, Center of Expertise

🔥 12 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $189.1k - $351.2k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike.

🎯 Requirements

• 8+ years of experience in technical customer success, solutions engineering, or related customer-facing technical roles—ideally within enterprise SaaS, cloud infrastructure, or data management. • 4+ years of people management experience, with a track record of building and scaling high-performing technical teams where culture is a competitive advantage, not an afterthought. • Deep expertise in data protection and cyber resilience—including ransomware recovery architectures, immutability strategies, air-gapped backup, and recovery time/point objectives at enterprise scale. • Hands-on familiarity with AI and machine learning concepts, including how organizations are operationalizing AI workloads and the data infrastructure that supports them (data pipelines, model training environments, vector databases, LLMOps). • Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud-native patterns—Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi-cloud data governance. • Fluency in modern infrastructure concepts: hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks. • Ability to engage credibly in security framework discussions—Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP). • Experience leading or owning large-scale, complex customer onboardings with multiple stakeholders, integrated environments, and significant technical and organizational complexity. • Proven ability to build scalable content programs—technical resource hubs, reference architectures, webinars, workshops—that extend expert knowledge to audiences well beyond direct engagement. • Demonstrated ability to lead teams through ambiguity in fast-moving, high-growth environments. • Strong executive communication skills—able to distill complex technical risk into business-impact narratives for CISO, CIO, and board-level audiences. • Experience using data and telemetry to drive coaching decisions and team performance improvements. • Adaptable, high-agency operator who sets direction without waiting for perfect information—and brings others along with them.

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning