Virtualization Backup Engineer, German Speaker

September 10

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Veeam Software

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SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

📋 Description

• Performing troubleshooting and analysis, including log file investigation • Acting as a technical focal point in relationships to fellow IT Professionals • Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works • Documenting of all customer interactions accurately and within SLA in our CRM tool

🎯 Requirements

• Fluent German & English (reading/writing/speaking) • Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016 • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS) • As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle) • Ability to quickly learn, understand and explain technical information • Ability and desire to take ownership of client issues through resolution • Excellent time management skills • Ability to work in a fast-paced environment

🏖️ Benefits

• Private medical insurance for you, one adult dependent, and your children • Meal tickets • Private pension plan • Life insurance • Vision reimbursement • Annual leave and additional vacation days based on tenure • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs • Veeam Care Days – additional 24 hours for your volunteering activities • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program