Practice Manager – Quality Services

🕒 September 30, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Lead a Professional Services team that delivers Veeva Quality Cloud • Responsible for hiring, performance management, and mentorship • Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (up to 25% customer engagement time) • Manage supply and demand of your team; staffing the right people on the right projects and oversight to ensure delivery success • Support and coach your team; find and create billable work to drive productivity and hold your team accountable • Manage escalations and support sales and other teams in the pre-sales process • Cultivate trusted relationships with customers • Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared • Provide executive oversight of internal initiatives and project sponsorship • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

🎯 Requirements

• 10+ years of software implementation experience at a software vendor or consulting firm • 8+ years in people management • Has grown and led a professional services team • Operational excellence in leading Services including utilization and resource management • Ability to travel up to 25% of the time • Nice to Have: Experience implementing Quality Systems for Life Sciences or regulated industries

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Eligibility for variable bonus and/or stock bonus • Work Anywhere flexibility (work from home or in the office) • Assistance/accommodation for applicants with disabilities ([email protected])