Customer Success Manager

🔥 9 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Vehlo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

📋 Description

• Communicate directly with clients to build trusting relationships both digitally and over the phone. • Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. • Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. • Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. • Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. • Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.

🎯 Requirements

• Bachelor’s degree preferred or similar work experience required. • 2+ years of experience in a digital marketing or account management role. • Google certifications in Analytics, Search, Ads and Display are preferred. • Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. • Strong organizational and project management skills. • Strong people skills, in-person and over the phone. • Passion for being customer service-oriented. • Internet savvy with excellent computer literacy and typing skills. • Excellent grammar and written skills. • Works well in a team environment. • Independent thinker and self-starter. • Able to meet deadlines and work with a schedule.

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401(k) with company match • Paid time off and holidays