Bilingual Contact Center Specialist

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πŸ”₯ 0 minutes ago

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Ventra Health

1001 - 5000 employees

Founded 2021

πŸ₯ Healthcare

🀝 B2B

☁️ SaaS

Healthcare β€’ B2B β€’ SaaS

Ventra Health is an AI-powered, expert-driven revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, provider enrollment, and related financial services for hospitals, health systems, and physician practices across the United States. The firm combines decades of RCM domain expertise with proprietary technology β€” notably the vCision AI & Automation platform and the vSight data & analytics platform β€” to improve first-pass payments, reduce denials, accelerate cash collections, and optimize overall financial performance; it reports serving 30,000+ providers across 3,600 locations and publicly shared performance improvements (e. g. , +19% first-pass payment rates, -26% initial denial rates). Ventra positions itself as a white‑glove, outcomes-focused partner offering both hands-on service delivery and technology-driven insights to drive measurable revenue improvements for healthcare organizations.

πŸ“‹ Description

β€’ Provide support for customers through various channels β€’ Address inquiries related to healthcare services β€’ Collaborate with the team to improve service delivery

🎯 Requirements

β€’ Bilingual skills preferred β€’ Experience in customer service or call center roles β€’ Knowledge of healthcare services is a plus β€’ Ability to work in a fast-paced environment β€’ Strong communication skills

πŸ–οΈ Benefits

β€’ Ventra performance-based incentive plan β€’ Referral bonus program β€’ Equal Employment Opportunity commitment

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