Customer Success Manager

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Veracross

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

📚 Education

Education • Software

Veracross is a comprehensive school management platform designed for private and independent K-12 schools. It offers a range of modules including academics, admissions, enrollment, student health, behavior, tuition management, and more, all integrated into a single, web-based solution. Veracross helps schools transform data discrepancies into actionable insights and streamline operations through connected workflows. It serves various types of schools such as private K-12, boarding, international, and parochial schools. By providing tools that simplify academic and administrative processes, Veracross aims to create more connected, unified school communities.

📋 Description

• Partner with an assigned portfolio of schools to identify needs, uncover opportunities, and develop strategic account goals. • Build relationships with assigned customers and promote goodwill between schools and Veracross, interacting via email, ticketing, and phone. • Drive retention and manage churn through awareness of customer goals and proactive monitoring of customer health, using available resources to identify and address barriers to adoption and expansion. • Assess school business needs to suggest products or services that drive long-term success, passing potential leads for incremental software needs to the sales organization. • Serve as an escalation path for customers, working to identify and remove barriers and coordinating internal resources to expedite resolution or develop action plans as needed. • Collaborate with internal teams, partnering with Support, Implementation, and Product Management to align on account strategy, ensure successful use of the software, and maximize renewal opportunities.

🎯 Requirements

• Bachelor's degree or equivalent customer service experience. • 1-2 years of work experience in the SaaS industry. • Experience in high-energy, customer-facing roles. • Demonstrated success multi-tasking and managing multiple high-profile accounts. • Demonstrated success providing outstanding client service, evidenced by strong customer satisfaction or retention. • Excellent written and verbal communication skills. • Problem-solving and analytical skills: able to identify issues with a customer's experience and propose lasting solutions. • Ability to operate with minimal guidance while performing your duties, with support available from your manager and team. • Experience working in a collaborative team and contributing to a positive culture. • Industry knowledge of the K-12 private school sector or other education SaaS products is a plus.

🏖️ Benefits

• 3 weeks of vacation per year • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits