Veradigm®
1001 - 5000 employees
☁️ SaaS
🤝 B2B
⚕️ Healthcare Insurance
💰 $75M Post-IPO Debt - Veradigm on 2025-06
SaaS • B2B • Healthcare Insurance
Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.
Support Consultant
🕒 May 4
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Veradigm®
1001 - 5000 employees
☁️ SaaS
🤝 B2B
⚕️ Healthcare Insurance
💰 $75M Post-IPO Debt - Veradigm on 2025-06
SaaS • B2B • Healthcare Insurance
Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.
📋 Description
• Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues • Diagnose and resolve complex customer questions or problems over the telephone/Internet • Track and document inbound support requests • Document problems and solutions to train lower-level support • Communicate with product management department to improve design • Provide day to day support via internal support ticket system
🎯 Requirements
• 1-3 years experience in customer support • Excellent verbal and written communication • Troubleshooting experience • Good analytical and problem-solving skills • Strong team player – collaborates well with others in multiple time zones • Excellent organizational, communication, interpersonal, and time-management skills
🏖️ Benefits
• Quarterly Company-Wide Recharge Days • Flexible Work Environment (Hybrid) • Peer-based incentive “Cheer” awards • Tuition Reimbursement Program
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