Onboarding Manager

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Logo of Veremark

Veremark

51 - 200 employees

Founded 2018

👥 HR Tech

📋 Compliance

🎯 Recruiter

💰 Debt Financing on 2022-10

HR Tech • Compliance • Recruitment

Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.

📋 Description

• Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform. • Ensure all client requirements, workflows, and configuration details are accurately captured and implemented. • Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding. • Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client. • Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the Veremark platform. • Partner with the Customer Success function to produce and distribute digital training assets and client-facing resources. • Coordinate with Finance to ensure clients are correctly configured in all finance systems for accurate and timely invoicing. • Act as a cross-functional liaison between Technical, Finance, Customer Success, and Account Management teams to resolve onboarding or configuration-dependent issues. • Own the full 90-day onboarding project plan, including milestone tracking, risk management, and stakeholder communication.

🎯 Requirements

• Bachelor’s degree in Business, Information Technology, or equivalent, OR minimum 5 years’ relevant experience. • Demonstrated experience managing client onboarding, software implementation, or technology-enabled service activation. • Strong technical aptitude and the ability to understand platform configuration, workflow logic, and system troubleshooting. • Background screening industry knowledge (global) is highly desirable. • Excellent communication skills with an ability to present confidently to client stakeholders. • Comfortable working cross-functionally with multiple internal teams in a fast-paced environment. • Strong project-management skills, preferably using tools such as Monday.com, Asana, Jira, or similar. • Proactive, structured, and solutions-driven approach.

🏖️ Benefits

• Remote-first company • Flexible work arrangements • Professional development opportunities

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