Customer Success Manager, Payer & Employer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $113k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Verily

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Verily is an AI-native precision health platform that develops and deploys clinical and research-focused software and AI models to make healthcare more predictive, preventive, and precise. Its offerings include consumer-facing tools like Verily Me for personalized health guidance and clinician support, care solutions that personalize member engagement and goal-setting, and research products that curate and standardize multimodal clinical and real-world data (FHIR-native) to accelerate trials and insights. The company emphasizes clinical and regulatory safety in building AI for care and research workflows.

📋 Description

• Build trusted relationships with executives and key stakeholders within client organizations to understand their strategic goals • Drive product adoption and achieve customer defined outcomes/value • Act as the external and internal point of contact for day to day client interactions, including preparing for and following up with weekly meetings • Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience

🎯 Requirements

• 8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role • 5+ years’ experience managing high value, complex, and strategic partnership accounts • Bachelor’s degree or equivalent experience • Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products • Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internal and externally.

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities • Flexible work arrangements • Competitive benefits