Application Support – Technical Support

🕒 May 12

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Verisk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1971

💰 $500M Post-IPO Debt on 2023-03

Insurance • Data Analytics • Risk Management

Verisk is a company that specializes in providing advanced data analytics, technology, and scientific research to the global insurance industry. It delivers solutions across various insurance sectors such as Property & Casualty, Life and Annuities, Reinsurance, and Specialty Markets, helping clients to assess and price risks with speed and precision. Verisk's offerings include underwriting and rating support, claims management, compliance, catastrophe risk modeling, and insights into extreme event risks. Additionally, Verisk serves other industries such as construction, real estate, and transportation by offering data-driven insights and solutions for risk assessment and business optimization, while also contributing to sustainability and resilience initiatives through its research and analytics.

📋 Description

• Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management tooling • Provide exceptional customer service through effective and valuable communication • Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products • Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required • Undertake other administrative tasks needed to deliver support services to the clients • Contribute to internal knowledgebases • Grow understanding of the London insurance market and associated business processes • Develop an understanding of customers’ business needs and operational environments • Assist with the creation of help centre articles which will improve the support service VSBS provides its customers • Ensure that any risks are raised with senior management or via standard process • Contribute to continuous improvement (CI) of the VSBS support service • Adhere to corporate policies, procedures and standards • Ensure that data security and data privacy corporate guidelines and processes are followed

🎯 Requirements

• An analytical thinker with an aptitude for problem-solving and client engagement • Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues • Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders • Able to manage own workload and manage expectations of stakeholders • Confidence to seek support of peers and management as required • Comfortable working within a team and building effective working relationships with clients and colleagues • Proficient in Microsoft Office • Ability to motivate and listen to team members

🏖️ Benefits

• medical coverage • life insurance • pension plans • paid time off in line with local labor laws • wellness initiatives • fitness programs • team-building activities