Technical Support Engineer

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October 9

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Cohesity

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Cybersecurity • Data Management • Cloud

Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.

1001 - 5000 employees

🔒 Cybersecurity

📋 Description

• Work with Cohesity customers to provide a timely resolution to technical issues. • Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays. • Use available tools to investigate and troubleshoot technical issues. • Recreate customer environments and problems to aid in troubleshooting/case resolution. • Record customer interactions, including investigation, troubleshooting, and the resolution of issues. • Work closely with Cohesity engineering and account management teams. • Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions. • Provide the best experience possible for Cohesity customers. • Manage workload to ensure that all customer issues are resolved in a timely manner. • Assist in the development of comprehensive and reusable self-service solutions for future incidents. • Develop a knowledge base article. • Determine and communicate recommendations on Support readiness for new products and features. • Provide feedback to improve product quality/functionality. • Participates in process planning and makes recommendations for improvements.

🎯 Requirements

• Must reside in Canada • Commitment to the working hours of 10am-7pm PST • Expertise in (at least one of): Linux / Virtualization / Networking / Storage • BS degree in Computer Science, Computer Networking or related with 3 years of experience OR MS degree in Computer Science, Computer Networking or related 2+ years of experience • A strong understanding of Linux and administration experience across all working components • A good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash • Experience with remote file access protocols, including NFS, SMB (CIFS) • Ability to analyze system diagnostics and clearly articulate the issue for the customer • Experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)

🏖️ Benefits

• health and wellness benefits • vacation • paid holidays • refresh days • pension - RRSP • life and disability insurance coverages