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Verity Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

<Verity Group> is a Brazil-based digital transformation and innovation consultancy that develops and accelerates products and services for enterprises using modern engineering, cloud, and AI-driven approaches. The company offers application modernization, digital experience design, technology outsourcing, and consulting services, and operates an AI orchestration platform called Verity Quantum to integrate and deploy AI agents. Verity Group serves B2B clients in banking, insurance, healthcare and other industries, has 200+ consultants and 1,000+ projects over 15+ years, and focuses on end-to-end strategy-to-execution delivery to generate measurable business value.

📋 Description

• Optimize the customer journey and experience across automated communication channels, focusing on WhatsApp and Chatbot. • Conduct in-depth understanding of the business flow. • Ensure traceability and measurement of the entire experience through data tagging (instrumentation) along the customer journey. • Act as guardian of the experience, turning data into insights to design more efficient, intuitive flows that increase satisfaction and conversion.

🎯 Requirements

• Proven experience in Conversational Design (Conversational UX/CUX). • Experience designing chatbots, IVR and WhatsApp journeys, including creating flows, scripts and conversational personas. • Proficiency with tools and methodologies for mapping user journeys, service blueprints and high-complexity flow diagrams. • Experience defining tagging (instrumentation) strategy and requirements to measure UX and business metrics. • Proficiency in prototyping tools (Figma, Miro or similar). • Experience conducting usability testing, A/B testing and heuristic analysis on conversational channels. • Familiarity with Chatbot platforms and WhatsApp Business APIs. • Ability to conduct qualitative and quantitative research (UX Research). • Experience working in agile squads (Scrum/Kanban) and collaborating with Product Owners (PO) and engineers.

🏖️ Benefits

• Meal allowance • Food allowance • Home office allowance • Medical insurance • Dental insurance • Life insurance • Discount partnerships • Partnerships with establishments and educational institutions • Recurring agility trainings