
501 - 1000 employees
Founded 1996
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
🔥 2 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on Vermont XCenter's careers page, not through a job board
First seen by Remote Rocketship 2 minutes ago

501 - 1000 employees
Founded 1996
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
• Manage implementation projects for the assigned squad, overseeing all phases and ensuring timelines, scope, quality, and budget are met • Manage and prioritize project backlogs, ensuring complete documentation, clear acceptance criteria, and sufficient requirements for execution • Plan and allocate squad capacity, managing available hours and assigning activities during each Sprint • Lead Sprint Planning, Daily Stand-ups, Refinement, Sprint Reviews, and Retrospectives • Monitor activity progress, identify risks, remove impediments, and align clients, technical teams, and stakeholders • Manage the consumption of hours under Support and Maintenance (Managed Services) contracts • Set service priorities based on business impact, urgency, complexity, and team availability • Maintain clear, frequent, and transparent communication with clients and internal teams • Drive continuous improvement in project management, planning, and execution processes, as well as the organization’s agile maturity
• Analytical, organized, proactive, and results-oriented profile • Excellent communication, negotiation, and multitasking skills • Professional experience and academic background are mandatory fields in the application process • LinkedIn profile is a mandatory field in the application process
• Remote work • Professional development plan • Dynamic and collaborative environment
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