Technical Training Analyst II

🕒 April 23

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Vero

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

👥 B2C

🤝 B2B

💰 $160.4M Debt Financing - Vero Internet on 2024-10

Telecommunications • B2C • B2B

<Vero> Vero is a Brazilian telecommunications provider offering residential and business internet services—primarily fiber broadband—along with mobile (cellular), TV, streaming bundles, Wi‑Fi equipment, and value-added services like energy, telemedicine, and insurance. The company serves hundreds of cities across Brazil and focuses on both home and enterprise customers with IT and telecom solutions.

📋 Description

• Plan, deliver and evaluate training programs (in-person and online), aligned with business needs – Call Center, Collections and Retention • Structure and redesign the onboarding process, making it more interactive and automated • Identify training and development needs with business areas and partners, using analysis of business performance indicators • Develop content and adapt materials for different audiences, ensuring clear instruction and engagement • Support initiatives related to artificial intelligence applied to learning, using tools to optimize content • Administer the LMS platform, ensuring learning paths and courses are up to date • Measure training results and impact, building metrics and reports • Conduct benchmarking of L&D and development practices in the market • Deliver training in various formats (podcasts, workshops, among others)

🎯 Requirements

• Bachelor's degree (completed) • Experience in Call Center, Collections and Retention is a plus • Dynamic profile • Strong communication skills • Organized and committed

🏖️ Benefits

• Results-based Participation Program (PPR) • Medical and dental insurance • Meal and food vouchers • Life insurance • PAS (Vero Social Assistance Program) • One day off during your birthday month • Corporate University • TotalPass (discounts for gyms and sports) • Childcare assistance • Allowance for children with disabilities • Internet allowance