Vice President, Field Services

October 17

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

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Verra Mobility

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Transport • Telecommunications • Enterprise

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

1001 - 5000 employees

Founded 2018

🚗 Transport

📡 Telecommunications

🏢 Enterprise

📋 Description

• Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada. • Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity. • Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning. • Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking. • Champion a customer-focused culture and lead change management initiatives that align with enterprise goals. • Develop and execute strategic plans across people, processes, and technology to support growth and scalability. • Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support. • Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects. • Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements. • Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.

🎯 Requirements

• BS/BA degree required • 7+ years of experience leading Field Services operations • 7+ years of experience leading Remote Technical Support (Command Center) operations • 2+ years of experience leading Fleet Management operations • Experience leading geographically dispersed teams across North America or globally. • Demonstrated success leading enterprise-wide initiatives at the executive level, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of consistently positive client experience and SLA attainment. • Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion. • Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes. • Proven track record of building and maintaining good internal and external working relationships. • Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology. • Excellent verbal/written communication and presentation skills, including a collaborative management style.

🏖️ Benefits

• Flexible work arrangements • Remote work options