Infrastructure Engineer

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Version 1

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Private Equity Round on 2017-04

SaaS • Enterprise • Artificial Intelligence

Version 1 is a technology company that focuses on transforming business challenges into sustainable change through technology solutions and services. They specialize in application modernization, cloud transformation, and data and AI capabilities. Version 1 empowers businesses to define their future with sustainable innovation, leveraging cloud agility and high-quality data for artificial intelligence applications. Their services aim to elevate both customer and employee experiences with human-centered design and collaborative ethos. They provide a comprehensive range of managed services, particularly excelling in enterprise applications for HR and finance. Through their Evolve Business Transformation Framework, they deliver value in the AI era, focusing on customer success and strategic partnerships.

📋 Description

• Act as the Level 2 escalation point for support teams, owning complex incidents and service requests requiring advanced infrastructure expertise • Collaborate with Level 1 support, senior engineers, project teams, and vendors to resolve issues efficiently • Mentor and guide Level 1 engineers by sharing troubleshooting techniques and providing clear direction for recurring issues • Support and maintain infrastructure across: Networking, Servers, Virtualisation, Storage, Backup, Cloud platforms • Administer and troubleshoot AWS and Microsoft Azure environments, including: Connectivity, Access management, Compute resources, Service availability • Lead and contribute to infrastructure upgrades, patching, and changes in alignment with change control processes • Investigate and resolve issues across: Network, Servers, Operating systems, Cloud, Applications • Perform root cause analysis (RCA) to reduce recurring incidents • Maintain comprehensive technical documentation, knowledge base articles, and incident records • Identify opportunities to enhance: Monitoring, Alerting, Operational processes, Infrastructure reliability • Leverage scripting and automation to streamline operations and reduce manual effort • Drive service improvement through insights, lessons learned, and actionable recommendations • Adhere to security, compliance, and change management policies • Support audits, evidence collection, and vulnerability remediation activities • Proactively escalate risks and service-impacting issues to senior stakeholders.

🎯 Requirements

• 7+ years of experience in infrastructure, networking, or cloud roles within complex IT environments • Proven experience operating at Level 2 / escalation support level • Strong networking expertise, including: TCP/IP, DNS, DHCP, Routing & switching, Firewalls, VPN technologies • Hands-on experience with AWS or Microsoft Azure, supported by certifications such as: AWS Solutions Architect Associate, Azure Administrator Associate (or higher) • Experience supporting Windows Server and/or Linux environments • Strong troubleshooting skills across on-premises, cloud, and hybrid environments, including log analysis and fault isolation • Familiarity with: Monitoring tools, Backup systems, Patching solutions, Endpoint or identity management tools • Excellent communication skills with the ability to engage both technical and non-technical stakeholders • Ability to work independently while contributing effectively within a team.

🏖️ Benefits

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme • Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more • Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat • Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.