Senior Manager, MCS Strategic Initiatives

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Vervent

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As a fintech leader in the industry, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our partners with primary strategic services including Loan & Lease Servicing, Backup Servicing/Capital Markets Services, eVault Solutions, Managed Services, and Credit Card Servicing.

1001 - 5000 employees

💰 Venture Round on 2016-01

📋 Description

• Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients. • Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements. • Define MCS standard product offerings to more easily replicate onboardings. • Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings. • Identify gaps and stresses in internal processes that could benefit from improvement efforts. • Analyze gap between client program objectives/needs and MCS’ ability to deliver adequate services. • Identify solutions to process gaps and act on improvement. • Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams. • Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation. • Cultivate and maintain relationships with internal service providers and vendor partners. • Facilitate relationships between internal stakeholders, clients and vendor partners. • Define and review performance metrics (KPI’s, SLA’s and OLA’s,) service levels, and client reporting that address such metrics. • Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.

🎯 Requirements

• 5+ years of practical experience in Payments in one or a combination of the following functions: Product/Marketing, Operations, IT, System of Record, or Risk • 5+ years experience in project management • Strong understanding of credit card life cycle sub-processes • Strong negotiation and communication skills • Broad understanding of technology delivery (design, product management, testing) and project management/agile methodology • Demonstrated financial, analytical, and decision-making skills • Experience using data and metrics to drive improvements and positive business outcomes • Demonstrated ability to develop strong working relationships with internal and external stakeholders • Track record of operational excellence with ability to manage multiple engagements simultaneously • Ability to organize, prioritize, and focus on critical details • Must be a self-starter who takes ownership, sets clear direction with teams, and deals well with ambiguity and last-minute changes, demonstrating resourcefulness in resolving issues • Strong problem-solving skills with the initiative to work around restrictions and obstacles. • Superior skills and experience in motivating and managing project teams without direct authority • Ability to work autonomously and as part of a team • Occasional travel (10%) to clients/other offices as needed to collaborate and facilitate projects