Cloud & SaaS Operations Manager

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Lead the administration, optimization, and security of all SaaS applications — including Microsoft 365, Google Workspace, and other workplace collaboration tools — ensuring platforms are secure, scalable, and fully aligned with business needs. • Manage and enforce identity and access management (IAM) policies — overseeing SSO solutions, Microsoft Entra, MFA, conditional access policies, and least privilege access to ensure secure and appropriate access to all cloud resources. • Enforce Zero Trust principles across SaaS environments — implementing and maintaining data protection policies, backup strategies, data retention, and disaster recovery plans for all workplace cloud services. • Develop and implement workflow automation solutions — using Power Automate, Zapier, PowerShell, Python, or API integrations to eliminate manual effort, improve productivity, and drive operational consistency at scale. • Identify and deploy self-service IT solutions that enhance the employee experience while reducing IT support overhead — evaluating and recommending new SaaS tools and cloud-based solutions proactively. • Collaborate with Security and Compliance teams to ensure SaaS environments meet all security, compliance, and regulatory requirements — including audit preparation and ongoing policy enforcement. • Partner with HR and People Operations to lead seamless employee onboarding and offboarding processes — ensuring every joiner is set up correctly and every leaver is fully deprovisioned without gaps. • Drive technology adoption programs across the organization — ensuring employees get maximum value from workplace tools through clear communication, training, and change management. • Provide technical guidance and mentorship to IT support teams on cloud and SaaS best practices — elevating the team's capabilities and building a culture of technical excellence. • Monitor and maintain cloud-based workplace infrastructure — proactively identifying risks, managing outages, and escalating issues with urgency and precision.

🎯 Requirements

• 5+ years of experience in cloud-based workplace technology management, SaaS administration, or IT infrastructure — with a proven track record of leading complex, multi-platform environments at scale. • Deep expertise in Microsoft 365 — including Exchange Online, Teams, OneDrive, and SharePoint — and strong hands-on experience with Google Workspace administration. • Strong knowledge of identity and access management — SSO, MFA, IAM policies, and security best practices — with proven experience managing Microsoft Entra in a production environment. • Hands-on experience with IT automation and workflow tools — Power Automate, Zapier, PowerShell, Python, or equivalent — with the ability to design and implement enterprise-wide automation programs. • Proven ability to enforce Zero Trust security models — including conditional access policies, least privilege access, and data protection frameworks across cloud environments. • Experience collaborating with Security, Compliance, IT, and HR teams — translating technical solutions into clear business value for non-technical stakeholders. • Strong leadership and mentorship skills — you elevate the team around you and build technical capability rather than just solving problems yourself. • Excellent troubleshooting and problem-solving skills in cloud-based IT environments — you identify root causes quickly and implement durable fixes. • Strong documentation discipline and communication skills — you leave every system better documented than you found it. • Bonus: experience with Zero Trust security architecture and AI-driven workplace automation. • Bonus: Microsoft 365 Certified Enterprise Administrator, AWS Fundamentals, or Azure certifications. • Bonus: previous exposure to regulated industries such as fintech or cryptocurrency.

🏖️ Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are. • Performance-based incentives — your results are recognized and rewarded directly. • 10 paid vacation days per year plus all U.S. federal holidays. • 100% remote — work from anywhere in LATAM or Europe with a professional home setup. • A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your technical decisions have real company-wide impact. • A collaborative, supportive culture through Veta Virtual and our client — where your leadership, expertise, and strategic thinking are valued and relied upon from day one.