Salesforce Administrator – CX Systems Specialist

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• You will own the systems and tools that power customer support operations for a fintech and cryptocurrency platform operating thousands of kiosks across multiple countries — blending hands-on Salesforce administration with ownership of the telephony and contact center roadmap. • Managing day-to-day Salesforce Service Cloud configuration — objects, fields, page layouts, flows, validation rules, and permissions. • Troubleshooting user issues and handling routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable. • Supporting integrations between Salesforce and other support tools, and evaluating new Salesforce features and releases relevant to support operations. • Owning the roadmap for the telephony and contact center platform — including CTI integration, call routing, and IVR — partnering with support leadership to prioritize improvements. • Managing vendor relationships and coordinating new telephony rollouts with minimal disruption to daily operations. • Building and maintaining dashboards on support performance — volume, response times, resolution rates, and CSAT — delivering regular reporting to support and leadership teams. • Identifying trends and flagging operational issues surfaced by the data.

🎯 Requirements

• 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred. • Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys — configuration or roadmap ownership is a strong plus. • Comfort building reports and dashboards in Salesforce or similar BI tools — you turn raw data into insights leadership can act on. • Strong cross-functional communication skills — you work confidently with support, operations, and leadership teams. • Highly detail-oriented and comfortable owning multiple workstreams simultaneously. • Bonus: Salesforce Administrator certification; fintech or regulated industry experience; contact center migration experience; basic crypto/blockchain knowledge.

🏖️ Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are. • Performance-based incentives — your results are recognized and rewarded directly. • +15 paid vacation days per year plus all U.S. federal holidays. • 100% remote — work from anywhere in LATAM or Europe with a professional home setup. • A fast-paced, high-growth environment at the forefront of global fintech and cryptocurrency — where your systems work directly shapes the customer support experience across a global platform. • A collaborative, supportive culture through Veta Virtual and our client — where your technical expertise and ownership are valued from day one.