Account Manager / Customer Success

🔥 5 minutes ago

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients • Craft agendas, host weekly meetings, and stay on top of actions items for key accounts • Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients • Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts • Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders • Work with product and engineering on client feedback loop, bug identification and resolutions • Work with onboarding and implementation to on-board new acquisition clinics • Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

🎯 Requirements

• 4+ years in account management • Bachelor's Degree • Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts • Excellent time and process management skills • Experience in developing client facing reports with actionable insights and recommendations • Experience in developing and presenting data analyses and partner business reviews • Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel • Interest in client relationship building and willingness to travel for client-facing events • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events