Customer Support Analyst

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VExpenses

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

💸 Finance

☁️ SaaS

💰 Pre Seed Round on 2019-05

B2B • Finance • SaaS

VExpenses is a company that specializes in providing a comprehensive expense management solution for businesses. Their platform enables organizations to easily track, manage, and optimize their expenses, enhancing visibility and control over financial activities. VExpenses aims to streamline the expense reporting process, allowing teams to focus more on their core responsibilities while ensuring compliance and accuracy in financial reporting.

📋 Description

• Assist customers on a day-to-day basis to help them with anything they need, always advocating for the success of the company they work for; • Handle critical customer interactions across multiple channels (chat, phone, and email), understanding customers' challenges and proposing solution alternatives aligned with the product and expectations; • Perform necessary technical checks to help resolve cases; • Interact with internal stakeholders such as system administrators and other development teams; • Identify opportunities to improve the product, communication, service, and internal processes, always aiming to enhance the customer experience.

🎯 Requirements

• Availability to work 40 hours per week; • Experience in customer-facing roles such as support, technical support, retention, customer service (SAC), or similar; • Prior experience at a startup and/or with SaaS products, preferably B2B; • Experience with consultative, fast-paced, high-volume support; • Experience handling inquiries via chat, email, and phone; • Experience using artificial intelligence tools applied to customer experience; • Experience working in a hybrid and/or remote setting; • Experience working with the Zendesk platform.

🏖️ Benefits

• Fully remote work during your entire schedule, with a team committed to supporting you (even if a few miles apart); • National health insurance with no co-pay contribution; • Flexibility to allocate your benefits between meal allowance and/or food vouchers whenever and however you prefer; • Access to medications and health products at reduced prices; • All necessary work equipment provided (laptop, headset, mouse, etc.); • Referral bonus for successful hires; • Access to WellHub and TotalPass, offering a variety of wellness solutions; • Close contact with founders and company partners; • Plenty of freedom (and support) to be yourself; • Relaxed, collaborative work environment; • Casual dress code daily; • Birthday day off; • Access to a dental plan; • Extended maternity and paternity leave; • Over 50% discount on courses, degrees, MBAs, and mentoring programs; • Significant learning opportunities and room for growth!