Director, Account Management – Wellness

2 days ago

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Vi

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Artificial Intelligence • Healthcare Insurance • SaaS

Vi is a company that leverages artificial intelligence to help health organizations improve member health outcomes and financial returns. The company provides an AI SaaS platform that offers solutions for efficient acquisition, personalized engagement, and predictive retention throughout the member lifecycle. Vi focuses on maximizing acquisition, enrollment, engagement, retention, upsells, and health outcomes with superior ROI. Their platform is designed to lower the cost per acquisition, enhance member engagement and retention, and transform operations with their generative AI technology. Vi works with leading global health enterprises to drive results at scale while ensuring privacy and data security standards are met.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients, engaging directly with key stakeholders. • Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+. • Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights. • Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships. • Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach. • Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs. • Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers. • Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts.

🎯 Requirements

• Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal. • Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus. • Ability to operate with a consultant mindset; experience in consulting is a plus. • Experience working directly with VP/C-level stakeholders at enterprise customers. • Strong ability to influence both internal and external teams. • Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity. • Ability to navigate complex challenges with a solutions-driven mindset. • Strong understanding of the wellness landscape is a nice to have.