Vibrant
1 - 10 employees
Founded 2023
đą Media
đ¤ Non-profit
Media ⢠Non-profit
Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase membersâ work and provide professional development and community-building.
Operations Assistant, Workforce Management
Job not on LinkedIn
đĽ 0 minutes ago
đşđ¸ United States â Remote
đľ $27 - $32 / hour
â° Full Time
đ˘ Junior
đĄ Mid-level
âď¸ Operations
đŚ H1B Visa Sponsor
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Vibrant
1 - 10 employees
Founded 2023
đą Media
đ¤ Non-profit
Media ⢠Non-profit
Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase membersâ work and provide professional development and community-building.
đ Description
⢠Monitor and report on real-time queue performance ⢠Monitor attendance line and track absenteeism ⢠Prepare data for daily meetings with Supervisors ⢠Update schedules to reflect real time and future changes ⢠Support WFM and Clinical Leadership in labor management practices ⢠Utilize queue data to provide analytical support and recommendations ⢠Other duties as assigned.
đŻ Requirements
⢠High school diploma/GED or above ⢠Associate degree or 2+ years of experience in a Contact Center ⢠Strong functional analytical skills ⢠Process Improvement skills in a contact center environment ⢠Strong knowledge of Microsoft applications including Outlook, Excel ⢠Strong hands-on knowledge of workforce management tools ⢠Ability to balance multiple priorities with little or no direction ⢠Ability to create well organized, accurate, and concise material and documentation for organizational use.
đď¸ Benefits
⢠medical ⢠dental ⢠vision ⢠supplemental income insurance ⢠employer paid disability insurance ⢠employer paid life insurance ⢠pre-tax FSA for medical and dependent care ⢠401K available
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