KYC and Onboarding Lead

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November 22

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ASAAS

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AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

📋 Description

• Lead and develop the Onboarding team, setting goals, monitoring SLAs, productivity, quality, and ensuring high operational performance; • Manage the entire onboarding journey from the initial screening, pre-validation of data, document analysis, face match and biometric verification; • Ensure consistency and integrity of registration data through checks such as sanctions lists, PEP screening, negative media, reputational risk, BF, DICT/Delorean, economic activity and financial capacity; • Conduct re-analyses of incomplete, pending, rejected or irregular registrations (Brazilian Federal Revenue – Receita Federal, activity, deceased account holder, data inconsistencies); • Validate permissions for use of CNPJ/CPF, bank accounts and commercial information; • Perform or coordinate outreach actions to customers to complete required information; • Monitor operational metrics and present performance reports (SLA, backlog, aging, rework, onboarding risk); • Identify opportunities for automation and continuous improvement, reducing analysis time and increasing accuracy; • Collaborate with Fraud, Compliance, Product and Technology teams to evolve rules, flows and onboarding tools; • Ensure compliance with regulatory policies (Bacen, AML/CFT) and internal guidelines.

🎯 Requirements

• Previous experience in KYC, customer onboarding, registration analysis, onboarding, fraud prevention or related areas; • Experience leading operational teams; • Knowledge of AML/CFT, sanctions lists, identity verification and document analysis; • Strong analytical skills, with command of operational metrics and risk indicators; • Experience with workflow tools, queue management and biometrics; • Ability to drive process improvements and work across multiple teams; • Experience in fintechs, payments or financial institutions; • Knowledge of SQL, data manipulation and BI tools (Databricks, Power BI, Metabase); • Participation in automation and optimization projects for KYC pipelines.

🏖️ Benefits

• Medical and dental insurance with no co-payment • Life insurance • Allowance for medication purchases and fitness activities • Financial wellness assistance from Neon • Monthly complimentary therapy or nutritionist sessions • Free meals • Childcare assistance • Parental support program • Extended maternity and paternity leave • In-company training platform • Education assistance subsidizing 70% of tuition for degree programs and language courses • Home office allowance • Work equipment provided • Furniture allowance • Coworking access across Brazil • Birthday day off • Happy hour allowance • Employee referral bonus • Bonus based on annual targets • Stock options plan • Relaxed environment, no dress code