Senior Customer Success Operations, CS Ops

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17 hours ago

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ASAAS

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AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

📋 Description

• Analyze usage behavior of Asaas' main products; • Evaluate, refine, and continuously monitor customers' Health Score; • Develop predictive analyses, dashboards, and reports; • Transform raw journey and customer behavior data into actionable recommendations; • Anticipate churn risks; • Prepare executive reports; • Ensure standardization, governance, integrity, and data quality; • Define and evolve customer segmentations; • Create and optimize scalable processes; • Collaborate with RevOps, Data Science, and Customer Success squads; • Connect product usage analytics insights with operational needs.

🎯 Requirements

• Advanced proficiency in HubSpot (Service Hub): creating and maintaining pipelines, automations, properties, segmentations, and CS routines; • Proficiency in Metabase and Databricks; • Strong quantitative and qualitative analytical skills; • Advanced knowledge of Customer Success metrics; • Experience structuring segmentations, health scores, operational rules, and customer monitoring frameworks.

🏖️ Benefits

• Health and wellness: medical and dental coverage with no copayment, life insurance, financial assistance for medication purchases, and support for physical activity. • Financial wellness and Zenklub for physical and mental health (we offer 4 free sessions per month with a therapist or nutritionist). Quick massages are also available at the headquarters. • Food: flexible meal allowance provided via a Visa-branded card. • Free food at headquarters, childcare assistance, parental support program, and extended maternity and paternity leave. • Education: education allowance subsidizing 70% of tuition for degrees and language courses, plus support for courses and books. • Remote work: home office allowance, work equipment, furniture subsidy, and coworking space access. • Extras: birthday-month Day Off, Happy Hour allowance, referral bonus, annual performance bonus, and a Stock Options plan.