Mid-level Customer Success Analyst - Partners

🔥 44 minutes ago

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Ensure strategic coverage: maintain a high-value relationship with the base by conducting strategic alignment meetings with partners; • Manage partners' adoption of RD products, monitoring usability metrics and promoting full use of the available tools; • Identify risks and opportunities within client portfolios, focusing on expansion and revenue retention, and ensuring the achievement of financial targets; • Lead strategic financial negotiations that add value to both the partner and our business; • Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.

🎯 Requirements

• Experience as a Customer Success professional in a SaaS environment, especially managing strategic portfolios with a high volume of clients and/or partners; • Practical experience with challenging financial negotiations; • A genuine interest in supporting our clients, demonstrating empathetic listening, clear guidance, and resilience in problem resolution; • Influential communication adaptable to different client profiles and internal stakeholders; • Organized and able to prioritize tasks in a dynamic, fast-paced environment. • Experience with upsell, cross-sell, and churn reduction.

🏖️ Benefits

• Holistic Well-being: We take care of the people who make evolution happen. We promote the holistic well-being of each employee through programs and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself. Our expertise is human and alive: we embrace differences to empower businesses inside and outside the company.