ERP Consultant, Customer Support

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🕒 March 23

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Vi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏠 Real Estate

🧘 Wellness

Real Estate • Wellness

Vi is an operator of Life Plan Communities that provides upscale senior living residences across the United States, offering stylish accommodations, world-class dining, varied lifestyle programming, and long-term care services focused on residents’ wellbeing. The company emphasizes employee development, diversity and inclusion, and a high-quality, service-oriented environment across its multiple communities in locations such as Florida, California, Colorado, Illinois, Arizona, and South Carolina.

📋 Description

• You are the first point of contact for users of our Infoma software modules in the area of financial accounting • You analyze and classify customer inquiries and document the reports in the ticketing system • You handle general customer inquiries and resolve them through remote diagnosis and assistance • For more complex issues, you gather all relevant data and information and prepare them for the next support level • You regularly make use of our training, development, and certification offerings to continuously advance your skills

🎯 Requirements

• You have vocational training or a degree in business administration, public administration, or taxation — or equivalent practical experience • You have excellent communication skills and enjoy contributing as a team player • You are customer-oriented and friendly, with a strong service mindset • You demonstrate attention to detail, commitment, and a willingness to learn

🏖️ Benefits

• Performance bonuses and employment under a collective bargaining agreement in a secure, stable, and growing industry environment • Participation in the company’s employee share program, including subsidies for free shares and support for company pension schemes • Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for remote work • Employee discounts with over 700 well-known providers • State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit