IT Field Service Technician, Permanent Contract, Full-Time

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🍽️ Food & Beverage

🏨 Hospitality

✈️ Travel

Food & Beverage • Hospitality • Travel

Vi is an operator of Life Plan Communities that provides upscale senior living residences across the United States, offering stylish accommodations, world-class dining, varied lifestyle programming, and long-term care services focused on residents’ wellbeing. The company emphasizes employee development, diversity and inclusion, and a high-quality, service-oriented environment across its multiple communities in locations such as Florida, California, Colorado, Illinois, Arizona, and South Carolina.

📋 Description

• First point of contact for colleagues and responsible for handling incidents in 1st- and, in some cases, 2nd-level support • Support users in the use of hardware and software • Document all activities in the Jira ticketing system • Analyze and resolve incidents in client, network, and workplace environments • Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions • Carry out workstation relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging • Support network-related tasks • Coordinate external service providers as required • Work closely with IT colleagues • Ensure compliance with security and compliance requirements • Participate in the daily IT service duty rotation

🎯 Requirements

• Completed IT training, such as IT Specialist for Systems Integration, or an equivalent qualification • Relevant professional experience in IT onsite or field service is also welcome • Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory • Initial experience in server administration is desirable • Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware • Confident use of ticketing systems, such as Jira, and remote support tools • Basic knowledge of TCP/IP, DHCP, DNS, and VLANs • Initial experience with PowerShell, Wireshark, or the OSI model is desirable • Category B driver's license • Willingness to work occasionally at additional locations • Strong customer and solution orientation, with an enthusiasm for direct user interaction • Independent, structured, and reliable way of working • Excellent communication skills, friendliness, and resilience • Very good spoken and written German (C1) • Interest in new IT technologies and personal development • Willingness to undergo a security clearance as part of the hiring process

🏖️ Benefits

• Collective bargaining agreement with annual special payments • 30 days of annual leave for a healthy work-life balance • Mobile working to help reconcile professional and personal commitments • Flexible working hours for greater freedom in your everyday work • Company car for private use and maximum mobility • Share program with preferential conditions and free shares • Employee referral program with a bonus of up to €3,000 • Bike leasing for environmentally friendly and flexible mobility • Fitness club subsidies to support your health • Childcare allowance to support families • Retirement and health benefits for long-term security • Eyewear allowance for clear vision at work • Corporate benefits program offering numerous discounts with many partners • Personal development through structured onboarding, training, and long-term career prospects • Innovative projects with varied responsibilities and a modern working environment • Help shape the energy transition through sustainable projects and active climate protection • Highest standards of workplace safety through clear standards, training, and the goal of “Zero Accidents”