Virtru
Cybersecurity • Compliance • Software
Virtru is a data security company that specializes in secure collaboration and file sharing solutions. Their platform integrates with popular applications like Google Workspace and Microsoft 365 to provide encrypted file sharing and email protection. With a focus on data-centric security, Virtru empowers organizations across various sectors, including finance, healthcare, and government, to maintain control over sensitive data while ensuring compliance with strict security regulations.
Customer Success Manager
Job not on LinkedIn
October 17
Virtru
Cybersecurity • Compliance • Software
Virtru is a data security company that specializes in secure collaboration and file sharing solutions. Their platform integrates with popular applications like Google Workspace and Microsoft 365 to provide encrypted file sharing and email protection. With a focus on data-centric security, Virtru empowers organizations across various sectors, including finance, healthcare, and government, to maintain control over sensitive data while ensuring compliance with strict security regulations.
📋 Description
• Onboard and train new customers on Virtru’s products in both 1to1 trainings and group webinars. • Manage and run renewals for strategically important customers. • Proactively engage low-usage and at-risk customers to stabilize the account. • Temporarily own accounts for fixed engagement periods, such as onboarding, at-risk scenarios, and account reviews. • Execute 1toMany campaigns and sequences designed to drive engagement, usage, and customer success at scale (ex. Run re-engagement campaigns for low-usage customers). • Track and analyze customer usage and engagement to identify opportunities to deliver value across the base. • Generate invoices, work with our partners, and jump in to assist our Accounting team with collections for overdue and delinquent accounts. • Help refine processes, plays, and sequences that allow future CSMs to seamlessly fold into our pooled model. • Jump in to handle any other outlier scenarios across the base.
🎯 Requirements
• 4+ years experience working in a customer-facing role (support, sales, customer success, account management, etc.) • At least 2+ years of experience supporting technical products, applications and/or environments. • Experience running training calls • Experience working in a pooled CSM model. • Salesforce/Outreach Experience • Experience with renewals and/or negotiations.
🏖️ Benefits
• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. • A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. • Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! • Access to an Employee Assistance Program • Access to Headspace, a mental health app tailored to your specific needs. • A flat 3% contribution to your retirement account • A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. • Competitive compensation • Generous parental, medical, and bereavement policies • 401K contribution and stock options • Full medical, dental, and vision benefits • New Hire Swag and IT Welcome boxes • Structured semi-annual 360° performance reviews
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