Customer Support Specialist

39 minutes ago

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VirtuallyinCredible Careers Hub

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B2B • eCommerce • Property Management

VirtuallyinCredible Careers Hub is a property management outsourcing company that specializes in providing virtual assistant services and 24/7 call center support to property managers. Their services aim to help property managers save time, improve customer experiences, and enhance business efficiency by allowing them to delegate tasks and focus on higher-level responsibilities. With offerings such as virtual showings, training for real estate video production, and premium staffing solutions, the company supports clients in achieving work-life balance and business growth.

501 - 1000 employees

Founded 2011

🤝 B2B

🛍️ eCommerce

📋 Description

• Exceptional Client Interaction: Professionally manage high-volume inbound calls from clients, adopting a consistent customer-first attitude. • Resolution Expert: Swiftly and accurately respond to inquiries, provide comprehensive information, and efficiently resolve client complaints, ensuring a positive outcome. • SOP Adherence: Strictly comply with client-specific Standard Operating Procedures (SOPs) and internal guidelines for all customer transactions. • Continuous Improvement: Proactively stay current with all changes in SOPs, guidelines, and service updates to ensure accuracy. • Team Collaboration: Partner with cross-functional departments to address complex client needs and ensure the delivery of up-to-date solutions. • Performance Excellence: Meet or exceed key customer service metrics, including response time, quality assurance scores, and Customer Satisfaction (CSAT) ratings. • Culture Champion: Uphold and effectively represent VirtuallyinCredible’s core values in every internal and external interaction. • Administrative Support: Provide necessary data, reports, and information to the leadership team as required.

🎯 Requirements

• 2+ years of recent, verifiable experience managing voice-based customer service for US Telco (Telecommunications) accounts (inbound/outbound). • Fluent in written and spoken English, with a natural American accent and excellent conversational clarity. • Demonstrated ability to multitask effectively in a fast-paced environment while maintaining meticulous attention to detail. • A proven track record of working independently, proactively identifying problems, and driving them to resolution. • Minimum PC Specifications: Headset: USB Type Noise Cancelling Headset (essential for clear communication).

🏖️ Benefits

• Work-From-Home (WFH) Technical Requirements • Reliable Connectivity • Power Redundancy • Dedicated Workspace: A quiet, private, and professional home office free from background noise.