Outbound Sales, Customer Service

Job not on LinkedIn

🔥 3 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Achieve individual and team sales targets through proactive selling and cross-selling activities • Provide expert advice on the water filtration product range and guide customers toward appropriate solutions • Deliver exceptional customer service across phone, email, and online channels • Build strong customer relationships to maintain high levels of customer satisfaction and retention • Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy • Check delivery schedules and ensure orders are processed for correct delivery dates • Monitor order progress, manage backorders, and proactively communicate updates to customers • Prepare and maintain accurate sales and customer service reports • Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution • Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion • Handle customer complaints and escalations professionally by identifying root causes and implementing solutions • Provide advice on after-sales service requests and escalate cases accurately through system workflows • Maintain accurate, complete, and up-to-date customer records in the CRM platform • Record all interactions, enquiries, sales activities, and opportunities in a timely manner • Track customer follow-up activities including call-backs, tasks, and service cases • Collaborate with internal operations, logistics, and finance teams to resolve customer issues

🎯 Requirements

• Proven experience in customer service and proactive outbound sales • Strong communication and interpersonal skills with high proficiency in written and spoken English • Excellent problem-solving, negotiation, and conflict resolution capabilities • High attention to detail and accuracy in data entry and order processing • Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment • Proficiency in Microsoft Office applications and CRM software • Direct experience using Zoho CRM and Zoho Books (Nice-to-Have) • Prior background in the water filtration, manufacturing, or commercial supply sectors (Nice-to-Have) • Experience managing backorders and coordinating with supply chain or logistics teams (Nice-to-Have)

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO (STAFF only) • Annual leave • 13-month pay • With Government mandated benefits