Training and Development Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Training Specialist

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• 18 open roles for a team of 22.
• No salary listed.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Conduct structured gap analysis conversations with client managers and offshore staff • Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks • Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment • Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources • Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation • Work with Subject Matter Experts to develop niche technical content and role-specific training modules • Build a reusable central library of training programmes and templates for shared client needs • Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools • Oversee course enrolments, progress tracking, certifications, and system administration • Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams • Advise and assist clients in structuring or refining their internal training processes upon request • Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

🎯 Requirements

• 5 to 7 years of prior experience in training coordination, gap analysis, and course development • Proven ability to design learning pathways and skill matrices for staff progression • Strong proficiency in using eSkilled or similar learning and student management systems • Advanced written and verbal English communication skills for clear stakeholder engagement • Experience conducting structured gap analysis conversations with managers and staff • Strong proficiency in Google Workspace and Microsoft Excel • Ability to self-manage, take initiative, and drive new training processes independently • Experience operating within the offshore staffing or BPO industry • Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot • Background in customer experience, digital marketing, or HR training development • Familiarity with Zoom Phone and endpoint security tools

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO (STAFF only) • Annual leave • 13-month pay • With Government mandated benefits

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