Customer Service, Operations Administrator

🔥 3 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Handle inbound customer calls and live transfers from an AI booking assistant, responding professionally and helping customers schedule service appointments. • Schedule, coordinate, and manage service jobs using ServiceTitan or a similar field service management system. • Maintain accurate job records, customer information, invoices, and administrative documentation. • Prepare and submit daily reports on time, ensuring operational information is accurate and up to date. • Reconcile invoices and follow up on outstanding administrative items to keep records organised. • Process manufacturer warranty claims and submit utility rebate registrations, ensuring all required documentation is completed correctly. • Follow up on outstanding estimates and assist with simple email marketing campaigns through the CRM. • Monitor outstanding tasks and take initiative to ensure customer requests, paperwork, and follow-ups are completed without constant supervision.

🎯 Requirements

• At least 3 years of experience in customer service, office administration, service coordination, or a similar role, with experience handling phone calls from US customers. • Experience in HVAC, home services, trades, or field service businesses is strongly preferred. • Previous experience with ServiceTitan is a major advantage. Experience with Housecall Pro, Jobber, FieldEdge, or similar job management systems is also valuable. • Strong administrative skills, with experience in daily reporting, invoice reconciliation, recordkeeping, and maintaining accurate documentation. • Ability to manage paperwork and follow processes carefully, ideally with experience handling manufacturer warranty claims or utility rebate applications. TVA EnergyRight experience is a bonus. • Comfortable following up on estimates, communicating with customers, and running basic email marketing campaigns through a CRM. • Excellent spoken English, with a warm, calm, and professional telephone manner. • Highly organised, proactive, detail-oriented, and able to manage multiple tasks independently. • Available to work US Central Time business hours from South Africa. • Must have a quiet home workspace, reliable fibre internet, and backup power.