Site Reliability Engineer (.Net)

August 1

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Virtuous

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Non-profit • SaaS • Social Impact

Virtuous is a software company focused on enhancing nonprofit organizations' donor engagement and fundraising capabilities. The company provides a comprehensive platform that includes a Nonprofit CRM, fundraising automation, marketing tools, and online giving solutions. Virtuous aims to make donor interactions more personal and effective through data-driven insights and real-time analytics. Additionally, it offers volunteer mobilization, business intelligence, and event management features to support various nonprofit teams. Virtuous is committed to helping organizations grow generosity and increase their impact in the community.

51 - 200 employees

Founded 2015

🤝 Non-profit

☁️ SaaS

🌍 Social Impact

📋 Description

• About Us • Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. • Our talented team is driven to disrupt the status quo in the nonprofit sector. • We also recognize the importance of giving back and making a difference in the communities where we live and work. • The ideal candidate for Virtuous embodies our values by: • Asking questions with a spirit of curiosity • Finding our core values & more here. • Position Summary • We’re looking for a Site Reliability Engineer (.NET) to join our Engineering team. • This is a cross-functional role that lives within Engineering but works deeply embedded with our Support team. • Your mission is to increase product reliability and support efficiency by resolving advanced customer issues or bugs, building internal tooling, and strengthening engineering-minded practices within Tier 2 Support. • Responsibilities • Primary — Resolve Complex Support Tickets • You’ll be the go-to engineer for tackling tough customer issues that reach Tier 2 and require deep application or systems knowledge. • You’ll help our Support team move faster by creating the tools they need to solve more problems independently. • You’ll help foster deeper engineering knowledge within Support by mentoring Tier 2 agents.

🎯 Requirements

• You have 5+ years of experience in software engineering with strong expertise in .NET (C#, ASP.NET Core). • You have experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior. • You enjoy debugging and getting to the bottom of complex edge cases. • You have strong communication skills and love partnering with non-engineers to solve hard problems. • You’re curious and proactive—when you see recurring issues, you dig in and design a better path forward. • You’re comfortable being customer-facing—jumping on calls or helping restore trust during high-impact incidents.

🏖️ Benefits

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events.