SW Engineer, Service Desk Analyst

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🕒 June 27

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Visa

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

💸 Finance

🏦 Banking

💰 Post IPO equity on 2016-10

Fintech • Finance • Banking

Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.

📋 Description

• Monitor and act upon incidents and alarms from our platform in real time. • Respond to incident tickets with clear and professional communication. • Follow service runbooks to troubleshoot problems efficiently. • Analyze system logs and perform queries using Grafana and other monitoring tools. • Escalate issues to the appropriate teams when needed. • Work proactively to identify and address potential issues before they escalate. • Maintain agility and responsiveness in incident handling to minimize downtime. • Participate in scheduled on-call rotations to ensure continuous system availability.

🎯 Requirements

• Bachelor's degree, OR 3+ years of relevant work experience • 1–2 years in Service Desk/Help Desk handling incidents and alarms. • English level B2 (Intermediate-to-Advanced) • Proven experience in a Service Desk, Technical Support, or Incident Response role. • Hands-on with ServiceNow/Jira/Zendesk • Experience with SQL to relational databases • Produces concise client updates and post‑incident notes • Willingness to work flexible hours, including nights and weekends

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development