Cloud Experience Manager

🕒 April 23

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Vision33

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Vision33 is a global technology services firm that implements, integrates, and supports cloud ERP and business software solutions for growing organizations. With 20+ years of experience and a large team of certified SAP and Sage consultants, Vision33 delivers end-to-end services including ERP implementation, cloud migration, managed IT and support (TOTAL Care), and professional services. The company also offers proprietary add-ons and platforms such as the Saltbox Integration Platform and Saltbox Experience Platform, plus industry-specific and complementary solutions for HR and eGovernment.

📋 Description

• Own the end-to-end cloud delivery and go-live experience, ensuring smooth, predictable customer launches • Ensure production readiness through adherence to established standards for validation, documentation, handover, and early-life support • Align delivery with commercial commitments, partnering with sales to set and meet realistic scope and go-live expectations • Act as the single delivery experience lead, coordinating across sales, engineering, delivery, and operations • Oversee SLA performance from go-live, proactively identifying and addressing service risks • Lead customer communication during critical moments, reinforcing confidence and clarity • Track delivery and go-live outcomes, using insights to improve workflows and delivery standards • Advocate for customers during critical moments, especially go-live.

🎯 Requirements

• Experience leading cloud, technology, or service delivery with a strong customer experience focus • Proven background in implementation, onboarding, go-live, or service delivery management • Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations • People leadership experience with direct reports, including coaching, prioritization, and accountability • Strong customer facing skills, especially during high impact events such as go-live and escalation • Experience and understanding of Azure or AWS cloud quoting tools is a plus • Comfortable acting as a single point of accountability for delivery outcomes • Based in (or aligned to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders • Ability to work US holidays

🏖️ Benefits

• paid vacation and leaves • retirement plan • health and wellness programs • training and development • various other employee benefits and perks