Customer Service Representative

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🔥 14 hours ago

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Vita Bella

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🧘 Wellness

👥 B2C

Wellness • B2C

Vita Bella is a telehealth membership platform that provides personalized medical wellness programs for men and women, focused on hormone therapy, weight management (including GLP-1 medications), anti-aging, sexual wellness, cognitive health, hair loss, and related treatments. Members receive virtual consultations with licensed providers, prescriptions shipped from US FDA-inspected pharmacies, regular follow-ups, and optional in-clinic NAD+/IV services. The company emphasizes affordable, provider-backed care delivered via subscription memberships and home delivery.

📋 Description

• Guide patients through the onboarding process and answer questions related to their membership and treatment • Monitor medication refill needs and follow up on refill requests with patients/providers • Assist patients with scheduling and tracking follow-up appointments • Track medication orders and shipment status • Communicate regularly with pharmacy representatives regarding orders, delays, and updates • Coordinate with the medical team to relay patient updates and provider recommendations • Respond to patient messages in a timely, professional, and empathetic manner • Complete administrative and back-office tasks to support daily operations • Maintain accurate patient records and documentation

🎯 Requirements

• Previous experience in customer service, healthcare support, or patient coordination preferred • Strong English written and verbal communication skills • Excellent organizational skills and attention to detail • Comfortable working with patient portals, messaging systems, and internal tracking tools • Ability to multitask and manage follow-ups without dropping the ball • Professional, empathetic, and patient-focused approach

🏖️ Benefits

• Competitive pay packages for part-time & full-time team members • Bonuses • Membership and healthcare discounts • Continuing education opportunities