Customer Service Specialist

🔥 17 hours ago

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Workplace Options

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🧘 Wellness

👥 HR Tech

💰 Private Equity Round on 2021-11

B2B • Wellness • HR Tech

Workplace Options is the world’s largest privately owned and independent provider of integrated employee wellbeing solutions. They specialize in offering holistic support strategies for organizations focused on enhancing employee wellness, mental health, and productivity through various services including emotional support, organizational effectiveness consulting, and digital solutions tailored to individual needs. With a global reach covering over 200 countries, they are committed to driving positive outcomes for employees and organizations alike.

📋 Description

• Providing exceptional customer service to employees and their families • Assisting them in locating valuable resources and referrals within their community • Working in a fast-paced environment and upholding WPO's core values while maintaining high-quality customer service • Telephone skills are vital in this role • Assessing the needs of employees through targeted questioning • Gathering personal information and details about the individual requiring care • Providing clear explanations of the issues and needs • Delivering high-quality customer service through written and verbal interactions with clients and providers • Performing quality assurance callbacks to clients • Ensuring high-quality work in all aspects of the position

🎯 Requirements

• Bachelor's Degree • Strong written and spoken communication skills • Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service • Proficient in conflict resolution skills • Ability to organize and prioritize effectively • Outstanding organizational, relationship-building and interpersonal communication skills

🏖️ Benefits

• Full benefits package • Paid time off • 401k match • Training/tuition reimbursement • Gym reimbursement • Wellness rewards • Access to EAP benefits and all WPO services • Mentorship Program • Employee exchange program • Comprehensive training provided for this position