Customer Experience Associate I

🔥 15 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Avocado Green Brands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Avocado Green Brands is a consumer-focused maker and retailer of certified organic, non-toxic sleep products and solid wood furniture. The company designs, manufactures (including a Los Angeles factory), and sells mattresses, pillows, bedding, toppers, and related accessories with strong emphasis on sustainability and rigorous third-party certifications (GOTS, GOLS, OEKO‑TEX, Greenguard, EWG, B Corp). Avocado markets primarily direct-to-consumer through e-commerce and physical stores, highlighting transparency, eco-friendly materials, and social responsibility in its product and manufacturing practices.

📋 Description

• Respond to customer inquiries via calls, chats, and emails • Maintain accurate documentation of customer issues and interactions • Route concerns to the appropriate departments • Handle order inquiries and report vendor-related issues in line with company standards • Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues • All other assigned duties

🎯 Requirements

• A minimum of 1 year of experience in the field of customer service • Strong cross-functional communication skills • Excellent problem-solving and analytical skills • Ability to accept and adjust accordingly to constructive feedback • Effective oral and written communication skills • Great communicator • Regular and predictable attendance

🏖️ Benefits

• Medical (HMO, PPO, HSA) • Dental • Vision • 100% Employer Paid Life Insurance • 401(k) with employer match • PTO • Volunteer days • Employee product discount • Annual Bonus Plan • Training and Tools to be successful along with a strong partnership from your peers and leaders • Access to wellness apps • Referral Bonus Opportunity to grow