Customer Service Agent II

🔥 15 hours ago

⚜️ Louisiana, Texas, +2 more states – Remote

⚜️ Louisiana – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sutter Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Sutter Health was founded in 1996.

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2016-11

Healthcare Insurance • Non-profit

Sutter Health is a not-for-profit health system serving Northern California, offering a wide range of healthcare services. It provides comprehensive primary and specialty care, including mental health, oncology, orthopedics, women's health, and more. The organization supports both in-person and virtual visits, ensuring accessibility to its services. Sutter Health is also involved in medical research, education, and offers various health plans, including Sutter Health Plus. It emphasizes innovative, compassionate care and maintains a network of hospitals, medical groups, and other health providers across Northern California.

📋 Description

• Receives incoming inquiries and service requests from patients, employees, providers, vendors and others • Responds to inquiries with accurate and timely information utilizing customer service and quality standards • Works as part of a team to support service delivery teams • Establishes and maintains collaborative relationships with customers to enhance service and satisfaction • Helps foster an environment of continuous improvement in business processes and services • Adheres to local/state/federal regulations to ensure privacy and safety of information

🎯 Requirements

• HS Diploma or General Education Diploma (GED) • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs • Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing • Written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences • Time management and organizational skills • Ability to work with and maintain confidential information • Ability to identify, evaluate and resolve standard problems

🏖️ Benefits

• Comprehensive benefits package