Customer Experience Agent, Seller

🔥 14 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Whatnot

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

📋 Description

• Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business • Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency • Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community • Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations • Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience

🎯 Requirements

• Weekend availability required. • Active or former Whatnot seller strongly preferred • Support experience handling email and/or chat, ideally supporting sellers or merchants. • Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts. • Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus. • Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.) is a plus. • Proactive problem-solver and process-improver. • Bachelor's degree or college experience preferred.

🏖️ Benefits

• Generous Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.*