SaaS Project Manager

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🔥 3 hours ago

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vitruvi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🛍️ eCommerce

🛒 Retail

🧘 Wellness

💰 $4.5M Series A - Vitruvi on 2020-02

eCommerce • Retail • Wellness

vitruvi is a family-founded, women-run lifestyle brand (since 2015) that designs and sells premium home scenting and air-care products. The company offers a range of consumer products — waterless and water-based diffusers, humidifiers, essential oil blends, and scent refills — sold primarily through its online store with shipping to markets including the United States and Canada. Vitruvi emphasizes natural ingredients, stylish design, and direct-to-consumer eCommerce with bundles, accessories, and warranties.

📋 Description

• Perform hands-on configuration of the Vitruvi Workspace for assigned implementations • Execute and follow up on VPS (Vitruvi Professional Services) requests accurately and on schedule • Manage the day-to-day delivery of smaller implementations independently, including scoping, configuration, training, UAT, and go-live • On complex accounts, own defined workstreams within the Sr. PM's program plan • Track your workstream progress against milestones and communicate status clearly • Identify and escalate risks or scope drift early rather than absorbing them silently • Develop training materials and lead end-user and SME training sessions • Tailor content to the customer's workflows and Vitruvi configuration • Support the user acceptance testing process by documenting feedback, triaging build-related issues, and resolving or escalating defects to ensure a stable launch • Serve as a day-to-day point of contact for your assigned customers • Support the Senior Project Manager and Senior Program Manager on complex implementations • Share learnings, flag process gaps, and contribute to improving Vitruvi's implementation standards and templates over time

🎯 Requirements

• 1–3 years of experience in SaaS implementation, solutions consulting, technical onboarding, or a closely related field • Demonstrated ability to learn and configure complex software platforms — prior experience with Vitruvi or similar field operations / construction management SaaS is a strong asset • Strong organizational skills and attention to detail; able to manage multiple workstreams without dropping the ball • Clear, confident communicator — both written and verbal — with customers and internal team members • Comfortable working from a structured delivery methodology while exercising good judgment when situations don't fit the template • Post-secondary education in engineering, project management, business, or a related field — or equivalent practical experience • Experience in the telecommunications or utilities construction industry is an asset • Willingness to travel up to 30%

🏖️ Benefits

• Benefits plan included • Unlimited PTO