Network VoIP Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇸🇻 El Salvador – Remote 🇨🇷 Costa Rica – Remote 🇦🇷 Argentina – Remote 🇬🇹 Guatemala – Remote

💵 $1.5k - $2.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIVANT

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏨 Hospitality

📚 Education

Food & Beverage • Hospitality • Education

VIVANT is presented through the Château de Pommard content: a historic Burgundy wine estate (founded 1726) home to Clos Marey-Monge, a 20-hectare organic and biodynamic vineyard producing Burgundy Pinot Noir. The estate highlights organic/biodynamic viticulture and produces flagship cuvées, runs a membership program and direct-to-consumer wine releases, offers public and private tastings and educational programs (WSET Levels 1–3), and publishes news and press about vintages and sustainability. The website also handles e-commerce-like membership/access and age verification.

📋 Description

• Answer incoming client calls related to VoIP, internet, or WiFi issues • Work tickets involving call quality, dropped calls, network drops, or routing problems • Run diagnostics including SIP traces, pings, traceroutes, MOS score review, and packet loss checks • Assist with PBX provisioning, phone registration, and softphone setup • Prioritize outages involving phones, internet, and WiFi • Document every step and communicate status updates • Escalate advanced issues to senior telecom engineers • Maintain ticket SLAs • Provide first-level support for VoIP, networking, and connectivity issues • Troubleshoot SIP, call quality, latency, jitter, and registration failures • Perform basic TCP/IP, DNS, DHCP, and routing troubleshooting • Troubleshoot WiFi drops, access point connectivity, and cabling-related issues • Provision phones, extensions, voicemail, call flows, and SIP trunk configurations • Manage and prioritize tickets through the help desk system • Update knowledge base articles and internal processes

🎯 Requirements

• Must have hands-on experience with SIP trunks, PBX systems, and network routing • English fluency required; resumes must be in English • 2+ years of VoIP or Network Support experience • Strong understanding of TCP/IP, DNS, DHCP, and NAT • Practical expertise with SIP, PBX systems, and SIP trunks • Practical expertise with routers, switches, and WiFi troubleshooting • Experience with ticketing systems and remote customer rapport • Ability to communicate technical information clearly and simply to non-technical users • Solid understanding of MOS score, latency, jitter, and packet loss • CompTIA Network+, CCNA, or VoIP-related certifications are nice to have • Experience in telecom, MSP, or VoIP carrier environment is nice to have • Experience with Poly, Grandstream, or cloud PBX platforms is nice to have

🏖️ Benefits

• Competitive salary + bonuses • Growth opportunities and promotion opportunities • Work hours aligned with the U.S. Central time zone between 8am–5pm Monday–Friday

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