Consultor POS, Analista de Soporte L2

🔥 20 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Atender y dar seguimiento a requerimientos operativos y de negocio, asegurando su correcta canalización y cierre • Generar, mantener y optimizar reportes en Excel para diversas áreas del negocio • Analizar datos operativos y de desempeño para identificar patrones, errores o áreas de mejora • Apoyar en la documentación de procesos y procedimientos internos • Interactuar con equipos de desarrollo, soporte y negocio para levantar, documentar y validar requerimientos • Participar en iniciativas de mejora continua bajo marcos como ITIL o metodologías ágiles • Mantener actualizada la base de datos de seguimiento de incidentes, requerimientos y reportes • Colaborar con especialistas funcionales, técnicos y del negocio en la implementación e integración de soluciones y sistemas • Proporcionar servicios y productos que generen valor agregado y satisfacción del cliente

🎯 Requirements

• Excel Intermedio: tablas dinámicas, funciones anidadas, filtros avanzados, validación de datos, gráficos • SQL Intermedio: consultas SELECT, JOINs, filtros, agrupaciones, subconsultas • Generación y presentación de reportes con enfoque técnico • Conocimiento básico de gestión de incidentes y requerimientos • Conocimiento de ITIL Foundation preferente • Deseable conocimiento en ServiceNow, Jira o herramientas similares • Experiencia como profesional experimentado

🏖️ Benefits

• Compensación competitiva • Beneficios superiores a los de Ley • Experiencia de reclutamiento y onboarding • Ambiente de trabajo colaborativo • Oportunidades para planear y desarrollar la carrera • Ambiente laboral diverso e inclusivo