Client Relationship Representative

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Viva Wallet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 Private Equity Round on 2022-12

Viva Wallet is a leading European cloud-based neobank. Viva Wallet’s mission is to change the way businesses pay and get paid with cutting edge technology and unprecedented agility. They offer truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to the needs of businesses in 24 markets across the continent.

📋 Description

• Promote the company services by visiting clients’ premises; • Assist merchants with verification and activation processes; • Monitor and analyze portfolio performance; • Provide in-person support and consultation for existing customers; • Engage in both system-scheduled and self-initiated activities; • Ensure new merchants in the assigned portfolio complete registration; • Support existing merchants in maintaining active usage; • Escalate issues by opening cases for problems beyond their resolution scope; • Present product features and benefits to clients in a compelling manner; • Travel to meet clients and attend industry events.

🎯 Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution, or to the retail / hospitality (Horeca) business verticals; • Understanding of financial products / services features and advantages; • Experience in working with Customer Relationship Management (CRM) systems; • Outstanding negotiation skills; • Strong organizational and diary management skills; • Resiliency and the ability to handle objections; • The ability to deal with a diverse client base; • Computer literacy & tech mindset; • Fluent in English.

🏖️ Benefits

• Bonus, capped at an additional 18 months salary per annum. • Private medical health insurance. • 25 Days holiday + bank holidays. • Car and laptop allowances. • Company mobile phone. • Fuel and parking expense allowance. • A diverse multi-cultural working environment. • 9am-5:30pm working hours Monday to Friday.