Customer Experience Representative I

Job not on LinkedIn

🕒 April 15

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 209 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.
• No salary listed.

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Assist customers and offer products and services according to their needs • Properly handle billing-related requests, including analysis, collection, adjustments, changes, and corrections • Offer Vivo products and services during each interaction, expanding the customer base and adding new services and products • Highlight the advantages of consolidating telecommunications and digital services on a Vivo bill • Identify customer needs and offer products and services suited to each customer profile • Generate customer interest in purchasing products and services • Expand connectivity options through the sale of digital services • Ensure the best experience during every interaction by resolving and investigating requests • Suggest changes to customer service procedures and process improvements

🎯 Requirements

• Previous customer service experience required • Excellent creative thinking and the ability to turn a problem-solving interaction into a sales opportunity • Ability to communicate openly and informally while delivering a differentiated customer experience • Resilient, organized, and able to manage performance targets and achieve them • Strong listening skills and empathy to understand customer needs • Interest in technology and the ability to learn about Vivo products and partner offerings • View change as an opportunity and recognize mistakes as learning experiences • Foster a positive work environment by building transparent, trust-based relationships • Proficiency in computer skills and Microsoft Office • High school diploma • Home office setup with an internet connection of at least 300 Mbps, desk and chair, and adequate lighting and ventilation • Full availability to work 6-hour-20-minute shifts, Monday through Saturday or Sunday through Monday, between 6:00 a.m. and midnight

🏖️ Benefits

• Work-from-home arrangement for customer service positions • Home office allowance • Special discounts on Vivo landline, broadband, TV, and app services • Free mobile plan in the Control category after three months with the company • Flexible benefits for employees and dependents, including gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance • Assistance with school, daycare, or babysitting expenses • Birthday day off • Corporate volunteering program in partnership with Fundação Telefônica Brasil • Educational Development Program with partnerships with educational institutions, certifications, and online courses • Internal Recruitment Program • Variable compensation program

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