Customer Relationship Representative

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🕒 June 26

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• For us, serving the customer and offering products and services according to their needs is a true passion that drives us to seek better ways every day to create positive experiences. Vivo's Relationship and Business area is responsible for managing the customer experience and generating new business on every contact through our service channels. • Your mission goes far beyond delighting the customer; we want you to: • Ensure the best possible experience for our customers at every contact by resolving issues, investigating problems, and delivering your best. • Be dissatisfied with the problems our customers report, proposing changes to service procedures and corrections to our processes. • In every interaction, spark customers’ interest in Vivo's products and services by making consultative offers that help expand the customer base, either by acquiring new customers or by adding new services and products.

🎯 Requirements

• Strong creative thinking and the ability to turn a contact aimed at solving a problem into a sales opportunity. • Ability to communicate in a natural, informal manner while delivering differentiated service. • Be resilient, organized, and capable of managing your targets to ensure they are met. • Be a good listener and use empathy to understand the customer’s needs. • Interest in technology and ability to learn about Vivo’s products and partner offerings. • View change as an opportunity and recognize mistakes as learning experiences. • Promote a positive work environment by building transparent, trust-based relationships with peers and leadership. • Basic computer skills. • High school diploma (completed). • Full availability to work a 6h20 shift schedule (Monday to Saturday or Sunday to Monday), during the period between 6:00 AM and 12:00 AM.

🏖️ Benefits

• We offer a home office modality for customer service positions. To perform your duties with quality, you must have an internet connection with a minimum speed of 300 Mbps. We provide a remote work allowance that can be used to support contracting and maintaining your internet and other remote work needs, as well as an exclusive discounted offer on Vivo landline, broadband, TV and apps. • Free mobile plan in the "Controle" category after 3 months with the company. • Choose the benefits that best suit you and your dependents: gym membership, meal card (VR), food card (VA), pharmacy assistance, health insurance, dental coverage, and life insurance. • Have children? You will be entitled to an allowance to help with school, daycare or babysitter expenses. • Work in an environment that respects your personality, style of dress and individuality — be authentic. #ComeAsYouAre • Enjoy a day off to celebrate your birthday. • Participate in one of the largest corporate volunteering programs in partnership with Fundação Telefônica Brasil. • Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses. • Advance your career through our Internal Recruitment Program. • Variable compensation program.