Quality Assurance Specialist – Live Dealers

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Vivo Gaming

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

🎲 Gambling

🤝 B2B

Gaming • Gambling • B2B

Vivo Gaming is a leading provider of premium online gaming software and live dealer casino solutions. The company develops and operates proprietary live casino games and has launched multiple live dealer studios globally. It offers operator-focused products including APIs, data feed integrations, back-office management, RNG providers, customizable studio environments, social casino and promotional tools, and regional/localization suites (for example Spanish/LATAM) for online and land‑based casino operators.

📋 Description

• Monitor and review live tables across all client brands, watching several tables simultaneously across multiple monitors alongside recorded footage for time windows not covered live. • Evaluate dealer performance using structured random sampling against defined quality standards. • Assess stream quality and conditions: visual clarity, lighting, camera framing, audio levels, latency and more. • Escalate immediately integrity and suspicious behavior, performance or stream issues requiring urgent attention to the relevant stakeholder. • Complete a structured scorecard with grade and written feedback for each session, including comments and examples where applicable. • Drive continuous improvement by identifying recurring quality gaps and proposing concrete process or training interventions.

🎯 Requirements

• 2-4 Years of experience in live/land-based casino operations: as a dealer, pit boss, supervisor, inspector or similar. • Solid knowledge of live casino games, Baccarat knowledge is essential. • Solid written and verbal communication skills in English —able to produce structured feedback reports and performance summaries. • Proficiency in Microsoft 365 (Excel, Outlook, Word). • Advantage Experience or familiarity with QA processes and evaluation methodologies. • Experience in surveillance, video monitoring, or live video review roles—including surveillance, CCTV operations and similar. • Proficiency in Mandarin Chinese.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development